KIM KIM GALLERY SHOP ORDERING POLICIES

ONLINE PURCHASES
YOU MAY BUY OUR ARTICLES USING YOUR CREDIT CARD OR YOUR PAYPAL ACCOUNT USING THE SHOP CHECK OUT.
IN CASE OF INQUIRIES ABOUT A CERTAIN PRODUCT OR THE DELIVERY, PLEASE FEEL FREE TO CONTACT US BELOW.
WE USUALLY SEND OUT SHIPMENTS 2-5 BUSINESS DAYS AFTER THE RECEPTION OF YOUR ORDER.
PLEASE BE ASSURED THAT WE WILL MAKE EVERY EFFORT OF PROCESSING YOUR ORDER AS SWIFTLY AS POSSIBLE. THERE MIGHT OCCASSIONAL BE A SHORTAGE IN STOCK, IN WHICH CASE WE WILL CONTACT VIA E-MAIL AND REFUND YOU.
PLEASE BE ADVISED TO PROPERLY FILL OUT YOUR ADDRESS DURING THE PAYPAL CHECK-OUT PROCESS. PLEASE MAKE SURE ALL YOUR PERSONAL INFORMATION IS UP TO DATE INCLUDING YOUR E-MAIL ADDRESS.

DELIVERY
1. WE DO NOT REFUND SHIPPING COSTS AND SHIPPING IS PAID FOR BY THE COSTUMER.
2. DELIVERY SPEED: WE USUALLY USE KOREA POST OR EMS AS OUR DEFAULT SHIPPING METHOD, OCCASIONALLY WE MIGHT USE FEDEX FOR INTERNATIONAL AND ARTICLES OF HIGHER VALUE (OVER 1000 $ US). FOR ARTICLES OF A HIGHER VALUE PLEASE CONTAC US IF YOU NEED INSURANCE AND FASTER SHIPPING.

3. INSURANCE/LOSS: IF YOU WANT TO PAY FOR INSURANCE, PLEASE CONTACT US AND SPECIFY THIS. ALL OUR DELIVERIES ARE BY DEFAULT NOT INSURED AND UNFORTUNATELY WE ARE UNABLE TO ASSUME RESPONSABILITY FOR LOSS OR DAMAGE. THANK YOUR FOR UNDERSTANDING.
4. INTERNATIONAL ORDERS: OUR SHOPPING CART AND SHIPPING CALCULATIONS ARE SET UP FOR DOMESTIC AND INTERNATIONAL ORDERS. IF YOU ARE ORDERING FROM OUTSIDE SOUTH-KOREA, INTERNATIONAL ORDERS WILL CHECK OUT WITH SHIPPING COSTS APPLIED. INTERNATIONAL SHIPPING WILL BE CALCULATED AT CHECK OUT.
5. PLEASE BE AWARE THAT CUSTOMS FEES MAY APPLY ONCE THE PACKAGE REACHES YOU; THIS DEPENDS ON THE TARIFF RULES IN YOUR COUNTRY. CUSTOMS DUTIES OR OTHER LOCAL TAXES OR RIGHT IMPORT TAXES STATE ARE LIKELY TO BE EXIGIBLE. IN THE EVENT OF ORDER TOWARDS A COUNTRY OTHER THAN SOUTH-KOREA YOU ARE THE IMPORTER OF THE PRODUCTS CONCERNED.

6. ADDRESS: PLEASE ASSURE TO VERIFY THE CORRECT SHIPPING ADDRESS DURING THE COMPLETION OF YOUR PURCHASE. WE ARE NOT LIABLE FOR ERRORS MADE BY THE COSTUMER DUE TO WRONG ADDRESS DETAILS. IF YOU NEED YOUR DELIVERY TO BE INSURED OR IF YOU HAVE ANY OTHER SPECIAL REQUEST FOR YOUR SHIPMENT, PLEASE CONTACT US AND WE WILL TRY TO HELP YOU WITH YOUR REQUEST.

DOWNLOAD
PRIOR TO THE PAYMENT OF THEIR ORDER, CUSTOMERS MUST MAKE SURE THEY HAVE THE ADEQUATE MATERIAL TO READ AND DOWNLOAD THE DIFFERENT FILES, AND VERIFY THAT THEIR INTERNET CONNECTION IS SUITABLE.
AFTER VERIFICATION OF THEIR PAYMENT, CUSTOMERS AUTOMATICALLY RECEIVE THE FILES ON THEIR COMPUTERS. THE DOWNLOAD LINK REMAINS ACTIVE FROM THE CUSTOMERS’ ACCOUNT DURING A PERIOD OF 5 DAYS.
SIMILARLY TO THE PURCHASE OF OTHER PRODUCTS VIA DOWNLOADING PLATFORMS, NO REFUND CAN BE AUTHORIZED ONCE THE PAYMENT HAS BEEN AUTHORIZED.
THE REFUND REQUESTS FROM CUSTOMERS WHO HAVE CHANGED THEIR MIND PRIOR TO THE DOWNLOAD BEGINNING WILL NOT BE TAKEN INTO ACCOUNT DUE TO THE IMPOSSIBILITY TO VERIFY IF A CUSTOMER SUCCEEDED OR FAILED TO DOWNLOAD A FILE.
IN CASE OF THE CUSTOMERS DID NOT RECEIVE AN EMAIL WITH THE DOWNLOADING LINKS, THEY CAN CONTACT THE KIM KIM GALLERY CUSTOMER SERVICE AT [email protected] IN THE 6 MONTHS FOLLOWING THEIR ORDER.


RETURNS/EXCHANGES

DUE TO THE SMALL SIZE OF OUR COMPANY, WE CANNOT ASSUME GREAT FLEXIBILITY CONCERNING OUR RETURN POLICY. THERE ARE NO RETURNS ON ART WORKS, PRINTED MATTER, AND GENERAL MERCHANDISE, EXCEPT IF THE ITEM IS DEFECTIVE!ARTICLE PURCHASED ONLINE MAY ONLY BE RETURNED OR EXCHANGED FOR STORE CREDIT ONLY. YOU HAVE A 7 DAYS DEADLINE AS FROM THE DATE OF RECEPTION OF THE PURCHASED ARTICLE, AND RETURN IT TO US WITHIN 2 WEEKS OF THE ORDERĀ“S SHIPPING DATE. THE ARTICLES SHOULD BE IN PERFECT CONDITION WITH ALL ORIGINAL PACKAGING INTACT. STORE CREDIT IS VALID FOR 12 MONTHS AND DOES NOT INCLUDE SHIPPING COSTS. THERE ARE NO RETURNS ON SALES OR DISCOUNTED ARTICLES. STORE CREDITS ONLY ON DISCOUNTED/SALE.

ALL RIGHTS RESERVED. COMPLAINTS IN LEGAL MATTERS MUST BE ADDRESSED TO THE COMMERCIAL COURT OF SOUTH-KOREA.

THANK YOU FOR YOUR UNDERSTANDING, SHARE AND ENJOY

FOR ANY INQUIRIES IN ORDER FOLLOW-UP, CONCERNING THE PRODUCT, SHIPPING COSTS, INSURANCE, AVAILABILITY, PLEASE CALL OR E-MAIL US AT THE FOLLOWING ADDRESS:

[email protected]